BSBMGT403- Implement Continuous Improvement
Mark has requested that you develop a report to management that includes the following:
Identification of customer service issues that are not meeting with customer needs and organisational service standards
Diagnosis of possible reasons why these needs and standards are not being met
Identification of existing organisational goals/objectives/strategies that are relevant to the issue or solution
Recommendation of 1 strategy that could be put into place to address the issues identified