Complete 11 page APA formatted essay: Quality 2.
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Earlier most goods and services were produces by the same person to meet quality. Production of a lot of brought many people to work at various production states to ensure quality products. In late 1800s businessmen like Fredrick Taylor and Henry Ford identified major limitation that affected mass production. Taylor instituted quality department that dealt with correcting errors and ensuring quality production whereas Ford traced on standardization quality to ensure all organization produced products fit for human consumption Arnaboldi, M., Azzone, G., Savoldelli, A. (2004).