Hello, I am looking for someone to write an essay on Building Capabilities at the Westward Hilton. It needs to be at least 750 words.
th the subordinate staff and the managers could work together to better their business performance regardless of their job positions and ranks (Enz, 2010). This results in a better value of customers and positive financial performance in Westward Hilton. Both part time and full time employees were entitled to bonuses according to feedback from customers. This therefore, ensured that employees would do their best to satisfy their customers who in turn will remain loyal to their services.
Westward Hilton also enjoys a brand awareness that is very strong and recall on its brand throughout its target market. The company has many brands like Double Tree, Hilton, Waldorf Astoria Hotels & Resorts and many other brands that enable it to become popular and have a strong brand loyalty among its customers. In addition to this is the flow of communication within the hotel. According to Enz (2010) eedbacks from quests, employees, head of departments and any other people involved were brought forward to a meeting and discussed to find ways of improving the services offered at the hotel.