Hi, need to submit a 250 words essay on the topic Answer chapter 8 question.
While listening, we must, concentrate on the meanings of the speaker, sustain eye contact, be quiet, send acknowledgement. While reading someone’s message, even then try your best to decipher the meaning of writer. Do not assume anything or draw conclusion if some word is confusing. Just write back for clarification. When speaking, try to keep listeners engaged through gestures and postures and make your meaning and words clear for listeners.
Answer: Emotions are driving force. How to handle emotions intelligently is called emotional intelligence. Do not take anything personally. You would face a lot of conflicts but you need to manage conflicts by controlling your emotions by taking deep breath and trying to see the outcome of your would be action as a result of emotions.