How do you normally handle difficult situations in terms of the five responses to conflict (see p. 5 of your textbook)?
• Do you generally employ a more positional or interest-based approach to conflict management (see pp. 7 and 8 of your textbook)?
• Please compare and contrast your personal response with that of your professional response. If there’s a difference between the two, in what way do you behave differently and what do you feel is the explanation for this behaviour?