Last week, you identified the business-related problem that you are going to work on throughout the course(SEE ATTACHMENT). This week, you will begin to determine which analysis tools you will use to discover the root cause(s) of the problem. That said, as noted in this week’s lecture, Five Why’s is not be enough to determine the root cause(s) of a difficult problem.
Review the analysis tools that were covered this week. Be sure to review the resources provided on this week’s overview. Also, read the narrative on the lecture page.

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