He has requested that the report include:
An introduction that summarizes of the improvement activities that have taken place throughout the year and why these improvements were put into place.
An evaluation of the customer feedback received, including a comparison of data from both surveys to demonstrate any changes in customer satisfaction.
A summary of your findings based on the customer satisfaction data collected
Recommendations for any future areas for improvement
A conclusion that summarises your findings and recommendations, demonstrating how your recommendations will support organisational service standards.