Terms of Service

Date Last Updated: June 1, 2019

IMPORTANT- IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, DO NOT ACCESS OR OTHERWISE USE THE WEBSITE LOCATED AT https://writingerrands.com, PRODUCTS, SERVICES OR APPLICATIONS. YOUR USE OF THE WEBSITE, PRODUCTS, SERVICES OR APPLICATIONS (“SERVICES”) SHALL BE DEEMED TO BE YOUR AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW. Writting Errands MAY MAKE CHANGES TO THE CONTENT OFFERED ON THE WEBSITE, PRODUCTS, SERVICES OR APPLICATIONS AT ANY TIME. YOU ACKNOWLEDGE AND AGREE THAT, BY ACCESSING OR USING THE WEBSITE, PRODUCTS, SERVICES OR APPLICATIONS OR BY DOWNLOADING OR POSTING ANY CONTENT FROM OR ON THE WEBSITE, PRODUCTS, SERVICES OR APPLICATIONS, YOU ARE INDICATING THAT YOU HAVE READ, AND THAT YOU UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS, WHETHER OR NOT YOU HAVE REGISTERED WITH THE SITE AND APP. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THE WEBSITE, PRODUCTS, SERVICES OR APPLICATIONS.

NOTE: THESE TERMS CONTAINS A BINDING ARBITRATION PROVISION AND TIME LIMIT ON SUBMITTING CLAIMS THAT AFFECT YOUR RIGHTS. PLEASE READ THESE TERMS CAREFULLY. YOU MUST BE AGE 13 OR OLDER TO USE THE APP. IF YOU ARE UNDER AGE 18 YOU MUST HAVE YOUR PARENT OR LEGAL GUARDIAN’S PERMISSION TO USE THE SERVICES, AS WELL AS HAVE THEM READ AND AGREE TO THESE TERMS. YOU REPRESENT, ACKNOWLEDGE AND AGREE THAT YOU ARE AT LEAST 18 YEARS OF AGE OR THAT YOU ARE THE PARENT OR LEGAL GUARDIAN OF A USER THAT IS AT LEAST 13 YEARS OF AGE, AND YOU AGREE TO THESE TERMS. IF YOU ARE THE PARENT OR LEGAL GUARDIAN OF A USER OF THE SERVICES AND YOU HAVE QUESTIONS ABOUT THE APP OR THESE TERMS, PLEASE CONTACT US AT CONTACT@https://writingerrands.com.

General

These Terms of Use (the “Terms”) are a binding contract between you and Writting Errands Inc. (“Writting Errands,” “we” and “us”). If you have any questions, comments, or concerns regarding these terms or the Services, please contact us at contact@writtingerrands.com. In these Terms, “User” means anyone who accesses and/or registers for our Services, including without limitation students/clients/customers, Writers, or other users. “Writer/ writer” means the individual who provides answers, online courses, instruction, tutoring and learning services through our Services.

Changes

Writting Errands can change these Terms, including, without limitation, any payment and pricing terms, at any time. If Writting Errands changes any of these Terms, Writting Errands will post the updated terms. Writting Errands may also send registered users that have submitted their email address a notice of the change to these Terms. Your continued use of the Services after such changes have been posted acknowledges your agreement to the new Terms. Therefore, you should check the Terms on the Services periodically for updates and changes.

Privacy Policy

Writting Errands’s collection and use of the Services is governed by the terms of the Writting Errands privacy policy.

Account Registration and Security

To use the Services, you will need to sign up for an account and select a password and user name. If you sign up as a Writer, you will be required to verify your account through your valid email address or Facebook account and may be required to undergo our then-current verification or vetting process. You can only create one account with us and may not transfer your account to anyone else without our prior written permission.

Use of the Services

Writting Errands only authorizes you to use the Services and Content for your own personal use in compliance with all applicable laws. You may not resell or make any commercial use of the Services or any Content therein (other than your own Submissions, subject to the additional non-exclusive license you receive). Any Content you access through the Services is licensed and we permit you to purchase license to view and use the Content. “Content” means any information or materials displayed on the Services, such as, text, graphics, data, articles, photos, images, illustrations, course materials, class notes, flash cards, Writer Answers, and so forth. “Submissions” means any Content you post, upload, share, store, or otherwise provide through the Services, such as your questions, question responses and study notes, and whether as a Writer or User.

Use of Services on iOS devices

If you are using the Services through an application on an iOS devices, you may only use the Services on any iOS devices that you own or control as permitted in the Apple, Inc. (“Apple”) App Store Terms of Service usage rules. You acknowledge that Apple has no obligation to furnish any maintenance or support services with respect to the Services. Writting Errands, and not Apple, will be responsible for any investigation, defense, settlement and discharge of any intellectual property infringement claim based on the Services. You acknowledge and agree that Apple and Apple's subsidiaries, are third party beneficiaries of these Terms, and that Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

Student Question and Writers

Users may submit questions to the Services and select certain parameters for their question. Along with their questions, Users may be able to submit a price range indicating the price they would pay for an answer to their submitted question. They also should set deadline for which they need the final answer be submitted. Users shall be able to select auto-match for Writting Errands to match a Writer to answer the question or the User may request Writers submit bids to respond to the question. Users may request that only certain Writers bid on a question or they may allow other Writers to bid on a question by sending invitations. Writers will bid on a question by offering a price to answer a question. Once a User accepts a Writer for a particular question, Writting Errands will charge the User a down payment amount, except if the User has a credit balance account on Writting Errands to cover the price of the question. Accepted Writers will be able to communicate with support or admin on the Services and through chat functionality within the Services.

The Services may include, at our discretion, access to tools to check if Writer Submissions are original work. Writting Errands does not guarantee the tools, their accuracy or their results and Writting Errands nor Users are obligated to use such tools. Writers are not employees or agents of Writting Errands. Writting Errands acts as an intermediary to facilitate the transaction between Users and the Writer. The laws, regulations, other governing authorities, standards, practices and procedures that apply to your particular question may differ depending on your location and information typically discovered through in-person evaluations or visits. For example, Writers in some categories may be licensed, certified, educated, employed by or have experience in only particular jurisdictions.

Payments

When Users submit a question, the User will be required to pay a down-payment fee for the question plus a transaction fee for their question to appear on the questions list for the writers to make their bids. The writer will now be expected to bid on such a question by inputting the price they are willing to accept for the given requirements of the questions. The User must close and confirm a question session at any time as long as it is not more than three (3) days after the question’s due date. If the User does not close the question within that time period, the answer to the question from the Writer will be deemed closed, confirmed and acceptable on the third day after the question’s due date. Once the question is closed, Writting Errands will pay the Writer the applicable fee, less the transaction fee as indicated on the payments page. The user must rate the writer by giving reviews regarding such a writer to enhance our efficiency and effectiveness.

Additional fees may apply for ‘study emergency’ or urgent questions with less than 4hours or for the use of pre-answered questions and/or documents. If applicable, Writers will also be paid for selling their pre-answered old questions (not previously submitted on the Services) or their documents as indicated on the payment page, less applicable transaction fees.

Writers bidding and answering a question marked as Study Emergency will be alerted that you are looking for quick and quality help. Typically, these types of questions receive faster responses from Writers. If you submit a question and accept to pay the down payment for the question or if you purchase a pre-answered question or document, you are expressly agreeing that Writting Errands is permitted to bill you the applicable fees, any applicable tax and any other charges you may incur with Writting Errands in connection with your purchase (“Charges”). The Charges will be billed to the credit card or PayPal account you provide in accordance with the billing terms in effect at the time the Charges are due and payable. If payment is not received or cannot be charged to your credit card account for any reason, Writting Errands reserves the right to either suspend or terminate your access to the Services and terminate these Terms. All purchases are non-cancellable and all charges are non-refundable except as expressly set forth herein. In addition, Writting Errands will dispute all chargebacks for Services provided. Please read our Chargeback Policy for additional information.

By using the Services, you consent to receiving electronic communications from Writting Errands. These electronic communications may include notices about applicable fees and charges, transactional information and other information concerning or related to the Services. These electronic communications are part of your relationship with Writting Errands and you receive them as part of your purchase. You agree that any notices, agreements, disclosures or other communications that we send you electronically will satisfy any legal communication requirements, including that such communications be in writing. You acknowledge and agree that Writting Errands will automatically charge your credit card or PayPal account on record with Writting Errands upon your election to purchase a pre-answered question or document or your acceptance of a Writer to answer a question, as applicable.

User Complaints and Suspensions

A User may file a complaint regarding an answer and/or Writer starting on the due date for their question. If a complaint is filed, the User will submit their complaint and the Writer and User will not be permitted to correspond regarding the question through the Services. Writting Errands will determine, in its sole discretion, whether to refund the User, warn the Writer, suspend the Writer, ban the Writer or take no action against the Writer. To learn more about our warning and refund policies please read our warning policy and our refund policy. If a Writer is suspended, the Writer will not be able to place new bids for questions unless and until Writting Errands reverses the suspension (as determined in Writting Errands’s sole discretion but the Writer may be able to finish any existing accepted bids, if determined by

Writting Errands. If a Writer is banned, the Writer will not be able to place new bids for questions and any existing accepted bids will be deleted. If Writting Errands provides a refund, the refund will be in the form of a credit for the User’s account that the User may apply to future purchases.

Writting Errands, in its sole discretion, may place a hold on any or all of the payments you receive if you violate any of these Terms or when Writting Errands believes there may be suspicious activity with your account, a high level of risk associated with you, your account, or any or all of your transactions. If Writting Errands places a hold on any or all of the payments you receive, you will be provided with notice of our actions and the way in which to resolve the issue. If you are involved in a dispute, in certain circumstances Writting Errands may place a temporary hold on the funds in your account to cover the amount of any potential liability. If the dispute is resolved in your favor, Writting Errands will lift the temporary hold. If you lose the dispute, Writting Errands may remove the funds from your account. To learn more about Writting Errands holding payments, please read our withheld payments policy.

Your Submissions

You acknowledge and agree that you are solely responsible for all Submissions that you make available through the Services. Accordingly, you represent and warrant that: (i) you are the original creator and writer of all Submissions that you make available through the Services or you have all rights, licenses, consents and releases that are necessary to grant to Writting Errands the ownership in such Submissions, as contemplated under these Terms; (ii) neither the Submissions nor your posting, uploading, publication, submission or transmittal of the Submissions or Writting Errands’s use of the Submissions (or any portion thereof) on, through or by means of the Services will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation; and (iii) your Submissions and your postings will not defame any person, business, location or property. Submissions are not private or confidential and may be read, collected, and used by others. To better protect your privacy, do not include information regarding your identity or contact information in Submissions that you post or upload to the Services. You are responsible for your Submissions. You are fully responsible for all Submissions you contribute, in any manner, to the Services, and for the accuracy of the same, and you represent and warrant you have all rights necessary to do so, in the manner in which you contribute it, and that Writting Errands shall not need to obtain any licenses, rights, consents, or permissions from, or make any payments to, any third party for any use or exploitation of your Submissions in any and all media, whether now known or hereafter created, or have any liability to you or any third party as a result of any use of your Submissions as authorized in these Terms.

After submitting your Submissions to the Services, Writting Errands will own your Submissions. Your hereby assign and agree to assign to Writting Errands all right, title and interest in and to your Submissions. At the same time, Writting Errands grants you a nonexclusive, non-transferable, revocable, limited license to use and distribute your own Submissions, for as long as Writting Errands allows and unless and until Writting Errands requests you to cease such use and/or distribution. Subject to the foregoing, you continue to have the right to use your Submissions in any way you choose. You waive any and all rights of privacy, publicity, or any other rights of a similar nature in connection with the use of the Submissions, or of your name, personality, likeness, image or voice in connection with offering, delivering, marketing, promoting, demonstrating and selling your Submissions, or any advertising or publicity relating thereto. You understand and agree that if you delete your account, it may not be possible to completely delete that content from Writting Errands’s records, and that Writting Errands will retain ownership of your Submissions and your Submissions will remain viewable elsewhere as part of the Services and to the extent that they were downloaded or stored by other Users.

Protection of Content

The Content is protected by copyright and/or other intellectual property laws. You promise to abide by all copyright notices, trademark rules, information, and restrictions contained in any Content you access through the Services, and you won’t use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purpose any Content not owned by you, (i) without the prior consent of the owner of that Content or (ii) in a way that violates someone else’s (including Writting Errands’s) rights.

Writting Errands owns all rights, title and interest in and to all of its patents, inventions, copyrights, trademarks, domain names, trade secrets, know-how and any other intellectual property and/or proprietary rights in and to the Services as well as all Content. You will not modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in these Terms), creative derivative works based on, or otherwise exploit any of the Services.

Writting Errands's ideal scenario is a platform free of conflicts between students and writers. However, disputes can happen if a student requests a refund on their question. Our moderation team follows a set of clear guidelines for handling disputes when they occur. This ensures that all refund requests are handled fairly, with Writting Errands acting as an impartial mediator. Below is a table that outlines the most common reasons for a student requesting a refund on their question, and how Writting Errands will resolve the matter.

Reason for Refund RequestProcessResolution
PlagiarismWe check the student’s evidence, original question requirements, and we run our own plagiarism check.1. If our plagiarism check is more than 15%, we side with the student.
2. If our plagiarism check is less than 15% but the evidence is solid, we side with the student.
3. If our plagiarism check is less than 15% and evidence is neither present not solid, we side with the writer.
Bad GrammarWe check the tutoring session and final answer and validate whether the student’s claim is correct.1. If the writer exhibits bad grammar and we are able to identify multiple instances of grammar errors, we side with the student.
2. If the writer exhibits solid grammar, we side with the writer.
3. We encourage writers be mindful of their grammar and spelling when communicating with the student and helping them with their question.
OverdueWe check whether the writer delivered the answer late or didn’t deliver it at all.1. If the writer is late without the student giving additional time, we side with the student.

2. If the writer did not deliver the answer, we side with the student.
3. If the writer is late, but within the additional time frame given by the student, we side with the writer.
4. If the writer delivered the answer within the time limit, we side with the writer.
Failure to Meet RequirementsWe check the student’s requirements and instructions, and the submitted evidence.1. If the writer does not meet 100% of the requirements, we side with the student.

2. If the writer promises additional explanations, but leaves the student waiting, we side with the student.
3. If evidence is not solid or specific enough and the answer seems to meet the requirements, we side with the writer.
4. If the writer has not agreed to answering additional questions from the student, we side with the writer.
CancellationWe check our system and the question information.1. If the writer complies with the posted instructions, we side with the writer.
2. If the writer agrees to the cancellation of the question, we refund and hide the writer’s review.
3. If the writer cancels the question incorrectly, we side with the student.
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