You’ve read the Business Process Analysis and Workflows page as well as several articles linked from it. Now consider the scripted portrayal below which depicts a business analyst interviewing a nurse in a physician’s office about the operational activities involved when checking in and serving a typical patient. Although this only demonstrates a first step in the business analysis process, you can see that the initial focus of the analyst is to learn about the process from the staff member being interviewed.
Scripted Portrayal: Business Analysis of a Healthcare Process
Now that you’ve reviewed the scripted portrayal, reflect on the interactions between the business analyst and the nurse, then complete the question sheet below:
Question Sheet: Business Analysis of a Healthcare Process Questions
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